A Day In The Life
Last week I took Wednesday morning off from normal duties and life to shadow our Gateway service in the Civic Centre as part of National Customer Services week (NCS). The council has a whole range of services and it is important for councillors to see what happens with the services our taxpayers’ fund.
Gateway is at the front line, dealing with council tax, housing, benefits, parking, fine and a whole variety of issues.
Having worked in retail years ago I remember what it is like dealing with the public face to face. I was so impressed with how the staff dealt with customer queries, especially when the computer network went down. I felt like a bad luck charm and helped with photocopying to help out.
After spending the morning at Gateway, I then went to the AGM of Southampton Voluntary Services (SVS). I am one of the council representatives on the management board. SVS act as an umbrella organisation for charities and volunteering groups within our city. They also provide direct services to the public including drug rehab and projects to support the family. I was simply amazed by the variety of groups and the passion and dedicated of everyone involved.
I then went to see No Limits. No Limits is a youth support service which has a base in Sholing (Portsmouth Road). I have a regular youth surgery there so it was good to catch up and speak to young people in the area. Young people have the same aims and desires as adults. They want jobs, they want to feel safe and live in an area they feel good about.
All in all a productive day.
